Customer Service Representative with Italian

We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support, content moderation, sales and marketing. Are you passionate about customer service? This is your opportunity! We are looking for talented and enthusiastic individuals to join our client in Madrid! We are interested in candidates who speak Italian and with an extensive Customer Service experience. If you want to work in a dynamic and multicultural environment, we want to meet you! Take the next step in your career by working with some of the top global brands. What You Will Do: - Communicate with customers via phone, chat, and email. - Monitor and resolve cases efficiently to ensure quick resolution. - Maintain customer satisfaction while representing a major brand. - Develop and sustain strong, professional relationships with partners, always showing empathy. - Work towards achieving targets set by both the client and the company. What You Need: - Fluency in Italian; - Proficient English communication skills; - Strong communication, interpersonal, and problem-solving abilities; - Basic computer knowledge and technical skills; - Ability to multitask effectively; - Team-oriented with the ability to thrive in a fast-paced, energetic environment. What We Offer: - Permanent contract; - Health benefits and various other discounts; - Full training provided by certified instructors; - Opportunities for career advancement and professional development; You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment