Fluent in Italian and English and enjoy helping people? Join an international customer support team in Lisbon, where you’ll help customers resolve everyday questions with clear, friendly and professional support.

This is a full-time opportunity, with paid training to prepare you for the role. Previous customer service experience is welcome, but not required.

What You’ll Do

• Support Italian-speaking customers by phone, email and chat;

• Answer questions about products, services and account-related matters;

• Handle customer requests and complaints with empathy and professionalism;

• Understand each customer’s needs and find practical solutions;

• Escalate complex cases to the appropriate teams when needed;

• Keep customers informed about the progress of their enquiries;

• Record interactions accurately and contribute to service quality and customer satisfaction.

What You’ll Bring

• Fluent Italian and a strong command of English;

• Good communication and listening skills;

• A patient, empathetic and customer-focused approach;

• Problem-solving skills and attention to detail;

• Confidence using computers and learning new systems;

• The ability to organise tasks and work well in a team.

Experience in customer service or a contact centre is an advantage, but not mandatory.

Salary and Benefits

• Monthly salary;

• Performance-based bonuses;

• Meal allowance;

• Health insurance and employee discounts;

• Fully paid initial training;

• Ongoing learning and career development opportunities;

• An international, multicultural working environment.

Location and Working Hours

• Location: Lisbon, Portugal;

• Workload: Full-time.

Ready to Apply?

If you enjoy helping customers and want to develop your skills in an international team, we’d like to hear from you.

Send us your CV and apply today!

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Fluent in Italian and English, confident solving technical problems and experienced in sales? Join an international telecommunications project, working 100% remotely from mainland Portugal.

We offer a base salary of €920 per month, plus a €250 language allowance, €110 attendance allowance, €60 flex work allowance, a performance bonus of up to €360 per month, and a meal allowance of €10.20 per working day.

This role combines technical support, customer care and a strong sales focus. After resolving each customer enquiry, you’ll deliver a sales pitch and actively try to sell an additional service suited to the customer’s needs. Previous sales experience is mandatory.

What You’ll Do

• Support Italian-speaking customers by phone, email and chat;
• Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps;
• Explain technical solutions clearly, adapting your guidance to each customer’s level of understanding;
• Confirm whether the issue has been resolved and escalate complex cases to the appropriate technical teams;
• Handle account, billing, subscription and service-related enquiries;
• Deliver a sales pitch after each resolved case, recommending a relevant service or upgrade;
• Explain product benefits, handle objections and work towards closing sales;
• Keep accurate records of customer interactions, troubleshooting actions and outcomes;
• Work towards targets for sales, service quality and customer satisfaction.

What You’ll Bring

• Italian and English at C2 level;
• Previous sales experience - mandatory;
• Experience in technical support or a contact centre is an advantage;
• An interest in telecommunications and a practical approach to troubleshooting;
• Strong communication, listening and persuasive skills;
• Patience and confidence explaining technical steps;
• Comfort using digital tools and learning new systems;
• The ability to balance customer needs with commercial objectives;
• Availability to work remotely from mainland Portugal on rotating shifts.

Working Conditions

• 100% remote within mainland Portugal;
• Rotating eight-hour shifts between 07:00 and 21:00, scheduled across Monday to Sunday;
• Permanent contract after six months;
• Paid training and full onboarding.

Salary and Benefits

• Base salary: €920 per month;
• Language allowance: €250 per month;
• Performance bonus: up to €360 per month;
• Attendance allowance: €110 per month;
• Flex work allowance: €60 per month;
• Meal allowance: €10.20 per working day;
• Private health insurance;
• Ongoing training, coaching and professional development;
• Career development and internal progression opportunities;
• An international, multicultural working environment.

The performance bonus is variable. Allowances are subject to their applicable conditions, and the meal allowance depends on the number of days worked.

Ready to Apply?

If you enjoy solving technical problems, helping customers and closing sales, we’d like to hear from you.

Apply with your CV. Previous sales experience is required.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Fluent in Italian and English, with at least one year of call centre experience? Join an international telecommunications project and work fully remotely from mainland Portugal.

The monthly package includes a €920 base salary + €250 language allowance + €150 multiskill bonus + €110 attendance allowance + €60 flex work allowance, plus a performance bonus of up to €360 and €10.20 meal allowance per working day.

You’ll work Monday to Friday, with rotating eight-hour shifts between 07:00 and 18:00.

What You’ll Do

• Support Italian-speaking customers by phone, email and chat;
• Handle enquiries about accounts, billing, subscriptions and telecommunications services;
• Troubleshoot technical issues and guide customers through practical solutions;
• Explain products, services and digital platform features clearly;
• Escalate complex cases to the appropriate teams;
• Keep accurate records of customer interactions;
• Share feedback to help improve service quality and customer satisfaction.

What You’ll Bring

• Fluent Italian and English, both written and spoken;
• At least one year of customer service experience in a call centre or contact centre—mandatory;
• Clear communication and strong listening skills;
• Good problem-solving skills and attention to detail;
• Confidence using digital tools and learning new systems;
• An empathetic, customer-focused attitude;
• The ability to manage enquiries in a fast-paced environment;
• Availability to work remotely from mainland Portugal.

Contract and Working Conditions

• Fully remote within mainland Portugal;
• Monday to Friday;
• Rotating eight-hour shifts between 07:00 and 18:00;
• Availability to work public holidays when scheduled, with additional payment;
• Permanent contract after six months.

Salary and Benefits

• Base salary: €920 per month;
• Language allowance: €250 per month;
• Multiskill bonus: €150 per month;
• Performance bonus: up to €360 per month;
• Attendance allowance: €110 per month;
• Flex work allowance: €60 per month;
• Meal allowance: €10.20 per working day;
• Private health insurance;
• Paid training and ongoing coaching;
• Career progression opportunities;
• An international, multicultural working environment.

The performance bonus is variable. Allowances are subject to their applicable conditions, and the meal allowance depends on the number of days worked.

Ready to Apply?

If you speak Italian and English fluently and have at least one year of call centre experience, we’d like to hear from you.

Apply with your CV and take the next step in your customer support career.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Fluent in French and English, confident solving technical problems and experienced in sales? Join an international telecommunications project, working 100% remotely from mainland Portugal.

The monthly package includes a €920 base salary, a €250 language allowance, a €110 attendance allowance, a €60 flex work allowance, a performance bonus of up to €360, and a meal allowance of €10.20 per working day.

This role combines technical support with a strong sales focus. After resolving each customer enquiry, you’ll deliver a sales pitch and actively try to sell an additional service or upgrade suited to the customer’s needs. Previous sales experience is mandatory.

What You’ll Do

• Support French-speaking customers by phone, email and chat;
• Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps;
• Explain technical solutions clearly, adapting your guidance to each customer’s level of understanding;
• Confirm that the issue has been resolved and escalate complex cases to the appropriate technical teams;
• Handle account, billing, subscription and service-related enquiries;
• Deliver a sales pitch after each resolved case, recommending a relevant additional service or upgrade;
• Explain product benefits, handle objections and work towards closing sales;
• Record customer interactions, troubleshooting actions and outcomes accurately;
• Meet objectives for sales, service quality and customer satisfaction.

What You’ll Bring

• French and English at C2 level;
• Previous sales experience—mandatory;
• Experience in technical support or a contact centre is an advantage;
• An interest in telecommunications and a practical approach to troubleshooting;
• Strong communication, listening and persuasive skills;
• Patience and confidence explaining technical steps;
• Comfort using digital tools and learning new systems;
• The ability to balance customer care with commercial objectives;
• Availability to work remotely from mainland Portugal on rotating shifts.

Working Conditions

• 100% remote within mainland Portugal;
• Rotating eight-hour shifts between 07:00 and 21:00, scheduled across Monday to Sunday;
• Permanent contract after six months;
• Paid training and full onboarding.

Salary and Benefits

• Base salary: €920 per month;
• Language allowance: €250 per month;
• Performance bonus: up to €360 per month;
• Attendance allowance: €110 per month;
• Flex work allowance: €60 per month;
• Meal allowance: €10.20 per working day;
• Private health insurance;
• Ongoing training, coaching and professional development;
• Career development and internal progression opportunities;
• An international, multicultural working environment.

The performance bonus is variable. Allowances are subject to their applicable conditions, and the meal allowance depends on the number of days worked.

Ready to Apply?

If you enjoy solving technical problems, helping customers and closing sales, we’d like to hear from you.

Apply with your CV. Previous sales experience is required.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Location: Remote (Portugal)
Employment Type: Full-Time
Schedule: Rotating shifts between 07:00 and 18:00 Monday to Friday

About the Opportunity

Are you a native French speaker with strong communication skills and a passion for sales?

We are currently recruiting French-Speaking Retention & Sales Advisors to join one of Switzerland's leading telecommunications providers.

In this role, you will be responsible for retaining existing customers, identifying sales opportunities, and promoting products and services tailored to each customer's needs.

This is a fully remote position within Portugal, offering the opportunity to work in an international environment while building a career in the telecommunications sector.

Your Role

As a Retention & Sales Advisor, you will play a key role in strengthening customer relationships, reducing churn, and driving revenue growth.

Key Responsibilities

• Handle inbound and outbound calls with French-speaking customers.
• Retain customers who are considering cancelling or changing their services.
• Identify customer needs and recommend suitable products, upgrades, and promotions.
• Promote additional services and cross-selling opportunities.
• Negotiate tailored solutions to maximize customer satisfaction and loyalty.
• Build strong customer relationships through a consultative sales approach.
• Meet and exceed retention, sales, and quality targets.
• Ensure an excellent customer experience during every interaction.

What We're Looking For

• Fluent French and English (C1/C2 level).
• Previous experience in sales, retention, customer service, telesales, or contact centres is highly valued.
• Strong communication, negotiation, and persuasion skills.
• Target-driven and results-oriented mindset.
• Ability to work in a fast-paced environment.
• Customer-focused attitude with strong problem-solving skills.
• Comfortable working with KPIs and performance objectives.

Salary & Benefits

Monthly Compensation Package

• Base Salary: €920
• Language Allowance (French + English): €250
• Performance Bonus: Up to €360
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Meal Allowance: €10.20/day (approximately €214/month)

Additional Benefits

• Remote work within Portugal.
• Permanent contract after 6 months.
• Private health insurance.
• Paid training from day one.
• International and multicultural work environment.
• Career progression opportunities within a leading telecommunications project.

Why Join?

• Join one of Switzerland's most recognized telecommunications brands.
• Develop your sales and retention skills in a high-performing environment.
• Benefit from ongoing coaching and professional development.
• Work remotely while enjoying long-term career opportunities.
• Earn attractive performance-based bonuses linked to your results.

If you are passionate about sales, enjoy engaging with customers, and are looking for a rewarding career opportunity, we would love to hear from you.

Apply today and become part of a successful and growing team.

Data Privacy Notice (GDPR)

By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be processed confidentially and used solely for evaluating your application.

View the job and apply

Speak French and English fluently, have at least one year of call centre experience, and feel confident selling? Join an international team supporting customers in the telecommunications sector, working remotely from Portugal.

This role combines customer support with a strong sales focus. After resolving each customer enquiry, you’ll be expected to deliver a sales pitch and actively try to sell an additional service, tailoring your recommendation to the customer’s needs.

What You’ll Do

• Support French-speaking customers by phone, email and chat;
• Resolve enquiries about accounts, billing, subscriptions and telecommunications services;
• Troubleshoot technical issues and escalate complex cases when needed;
• Deliver a sales pitch at the end of each resolved case, introducing an additional service relevant to the customer;
• Identify cross-selling and upselling opportunities, explain benefits and handle objections;
• Work towards sales, customer satisfaction and service quality targets;
• Guide customers through products, services and digital tools.

What You’ll Bring

• French and English at C1/C2 level;
• At least one year of customer service experience in a call centre or contact centre - mandatory;
• A strong sales mindset and willingness to pitch additional services after resolving customer enquiries;
• Clear communication, persuasive skills and confidence handling objections;
• Strong problem-solving skills and attention to detail;
• Confidence using digital tools and learning new systems;
• The ability to balance customer care with commercial objectives;
• Availability to work remotely from Portugal on rotating shifts.

Previous experience in telesales, cross-selling or upselling is an advantage.

Salary and Allowances

Monthly amount

• Base salary €920
• French and English language allowance €250
• Performance bonus Up to €360
• Attendance allowance €110
• Flex work allowance €60
• Meal allowance €10.20 per working day

Potential monthly package: approximately €1,914, including the maximum performance bonus, all listed allowances and meal allowance for 21 working days. The total varies according to performance, allowance eligibility and days worked.

What We Offer

• Fully remote work within Portugal;
• Permanent contract after six months;
• Health insurance;
• An international, multicultural working environment;
• Career development opportunities.

Working Schedule

• Full-time;
• Rotating shifts between 07:00 and 21:00;
• Shifts scheduled across Monday to Sunday.

Ready to Apply?

If you enjoy solving customer problems and turning conversations into sales opportunities, we’d like to hear from you.

Apply with your CV. A minimum of one year of call centre experience is required.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR

View the job and apply

Tu maîtrises le français et tu aimes aider les autres à trouver des solutions ? Rejoins une entreprise de renom dans le secteur des télécommunications, au sein d’une équipe en pleine croissance à Porto.

Dans ce poste en présentiel, tu accompagneras les clients dans leurs demandes du quotidien : abonnements, facturation et assistance technique. Ton objectif : comprendre chaque situation et apporter une réponse claire, personnalisée et efficace.

Tes missions

• Répondre aux appels entrants et aux demandes reçues par les canaux digitaux ;
• Écouter les clients, identifier leurs besoins et les accompagner avec professionnalisme et empathie ;
• Traiter les questions liées aux abonnements, aux factures et aux services de télécommunications ;
• Guider les clients dans la résolution de difficultés techniques ;
• Assurer le suivi des demandes et transmettre les situations complexes aux équipes compétentes ;
• Mettre à jour les informations dans les outils internes pour garantir un suivi rigoureux ;
• Contribuer aux objectifs de qualité de service et de satisfaction client ;
• Collaborer avec tes collègues et partager les bonnes pratiques.

Ton profil

• Français de niveau C2, à l’oral comme à l’écrit ;
• Résidence à moins de 30 km du bureau de Porto, pour travailler en présentiel ;
• Excellentes capacités de communication et d’écoute ;
• Esprit d’analyse et goût pour la résolution de problèmes ;
• Attitude positive, patience et sens du service ;
• Aisance avec les outils informatiques et capacité à apprendre de nouveaux systèmes ;
• Esprit d’équipe et envie de développer tes compétences.

Rémunération et primes

• Salaire de base : 1 020 € bruts par mois, versés sur 14 mois ;
• Indemnité repas : 9,60 € nets par jour travaillé, soit environ 211 € nets pour 22 jours travaillés ;
• Prime de performance : 100 € fixes par mois pendant les trois premiers mois, puis un montant selon les résultats, avec un versement sur 12 mois ;
• Prime qualité : jusqu’à 150 € bruts par mois ;
• Contrat à durée indéterminée après trois mois.

Avantages complémentaires

• Assurance santé privée et assurance vie après quatre mois ;
• Remboursement des transports en commun jusqu’à 40 € par mois ;
• Une expérience dans le secteur des télécommunications ;
• Un environnement de travail qui favorise l’entraide et le partage de connaissances.

Envie de nous rejoindre ?

Si tu recherches un poste où tu peux utiliser ton français au quotidien, résoudre des problèmes concrets et accompagner les clients, nous souhaitons te rencontrer.

Envoie-nous ton CV et candidate dès maintenant !

Protection des données : Les données personnelles transmises seront traitées dans le cadre de ce processus de recrutement et de sélection, conformément au RGPD.

View the job and apply

Falas francês fluentemente e gostas de ajudar pessoas? Junta-te a uma equipa em crescimento em Braga, num projeto de apoio ao cliente no setor bancário.

Vais acompanhar clientes nas suas dúvidas do dia a dia, ajudá-los a utilizar serviços e canais digitais e garantir um atendimento claro, rigoroso e próximo. Não precisas de experiência anterior em apoio ao cliente — terás formação inicial remunerada.

O que vais fazer

• Prestar apoio em francês através de telefone, email e chat;

• Esclarecer dúvidas sobre contas, operações e serviços bancários, de acordo com os procedimentos do projeto;

• Ajudar os clientes na utilização de plataformas e aplicações bancárias;

• Identificar dificuldades, recolher a informação necessária e encaminhar situações que exijam análise especializada;

• Acompanhar os pedidos e comunicar os próximos passos de forma clara;

• Registar corretamente cada contacto nos sistemas internos;

• Cumprir os procedimentos de identificação, segurança e confidencialidade;

• Contribuir para a qualidade do serviço e a satisfação dos clientes.

O que procuramos

• Francês fluente, oral e escrito — obrigatório;

• Boa capacidade de comunicação e escuta;

• Rigor, atenção ao detalhe e sentido de responsabilidade;

• Facilidade na utilização de computadores e ferramentas digitais;

• Capacidade de organização e resolução de problemas;

• Empatia, discrição e respeito pela confidencialidade da informação;

• Espírito de equipa e vontade de aprender.

A experiência em apoio ao cliente ou no setor bancário é valorizada, mas não é obrigatória.

O que oferecemos

• Bónus de desempenho;

• Subsídio de alimentação;

• Seguro de saúde e descontos para colaboradores;

• Formação inicial remunerada;

• Oportunidades de desenvolvimento e progressão de carreira;

• A possibilidade de desenvolver competências em atendimento e serviços bancários.

Queres fazer parte da equipa?

Se procuras uma oportunidade em Braga onde possas utilizar o francês e desenvolver a tua carreira no setor bancário, queremos conhecer-te.

Envia o teu CV e candidata-te!

Proteção de dados: Os dados pessoais fornecidos serão tratados para efeitos deste processo de recrutamento e seleção, nos termos do RGPD.

View the job and apply

Gostas de ajudar clientes e tens interesse pela área comercial? Estamos a recrutar para um projeto presencial na Covilhã, que combina apoio ao cliente por chat e telefone, contactos outbound e vendas.

Terás um horário de segunda a sexta-feira, das 10h00 às 19h00, com fins de semana livres.

O que vais fazer

• Apoiar clientes por chat e telefone, esclarecendo dúvidas sobre produtos e serviços;
• Realizar chamadas para clientes, identificar necessidades e apresentar soluções comerciais adequadas;
• Acompanhar o cliente ao longo do processo de venda;
• Prestar esclarecimentos sobre pagamentos, reembolsos e opções de financiamento;
• Acompanhar pedidos relacionados com envios, entregas e recolhas;
• Apoiar processos de devolução e troca, procurando resolver cada situação com clareza e eficácia.

O que procuramos

• Fluência em português;
• Boa capacidade de comunicação, escuta e argumentação;
• Interesse por vendas e orientação para objetivos comerciais;
• À-vontade para realizar chamadas para clientes;
• Capacidade de resolver problemas e prestar um atendimento cuidado.
• Experiência em apoio ao cliente, vendas ou funções comerciais é valorizada, mas não é obrigatória.

Condições

• Contrato inicial de 12 meses;
• Salário 1230€ brutos/mês;
• 40 horas semanais;
• Horário de segunda a sexta-feira, das 10h00 às 19h00, com uma hora de almoço;
• Trabalho presencial na Covilhã;
• Seguro de saúde privado.

Queres fazer parte deste projeto? Envia o teu CV e candidata-te.

Proteção de dados: Os dados pessoais fornecidos serão tratados para efeitos deste processo de recrutamento e seleção, nos termos do RGPD

View the job and apply

Interested in technology and enjoy helping people? Join an international customer support project supporting a leading global technology company’s digital services and AI-powered tools.

We’re hiring English-speaking Customer Support Specialists for full-time, on-site positions in Entrecampos, Lisbon, with day and night shift opportunities.

What You’ll Do

• Support customers in English with clear, helpful and professional communication;
• Handle enquiries about subscriptions, account management, billing and renewals;
• Troubleshoot issues with digital platforms and services;
• Guide users through premium features and AI-powered tools;
• Make outbound calls when needed to follow up on customer enquiries;
• Share feedback and contribute to improvements in the customer experience.

What You’ll Bring

• Fluent written and spoken English;
• Strong communication and problem-solving skills;
• A customer-focused approach and attention to detail;
• An interest in technology, digital platforms and artificial intelligence;
• Confidence using computers and learning new systems;
• Availability to work on-site in Entrecampos, Lisbon.
• Previous experience in customer service or technical support is an advantage.

Choose Your Shift Preference

We’re recruiting for two schedules, both with 40 working hours per week and two rotating days off per week.

• Day shift

Rotating shifts within the 07:00–22:00 operating window;
Scheduled across Monday to Sunday.

• Night shift

Rotating shifts within the 22:00–07:00 operating window;
Scheduled across Monday to Sunday.

Salary and Benefits

• Base salary: €938 gross per month;
• Holiday and Christmas allowances: paid in monthly instalments;
• Meal allowance: €7 per working day;
• Performance bonus: up to €300 per month, depending on results;
• Private health and dental insurance: available after signing the contract;
• Initial training: 10 working days, with compensation conditional on successful completion;
• Modern offices in Entrecampos, with convenient public transport connections;
• Experience supporting digital services within an international technology project.

Additional hourly pay for eligible night and weekend hours

Night hours, 22:00–00:00 +25%

Night hours, 00:00–07:00 +50%

Ready to Apply?

If you’re fluent in English, curious about technology and motivated to help customers, we’d like to hear from you.

Apply with your CV and tell us whether you prefer the day or night shift.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Speak Dutch at C2 level and enjoy helping people? Join an international automotive customer support project based in Sete Rios, Lisbon.

You’ll support customers across phone, email and live chat, with paid training to help you get started.

What You’ll Do

• Handle customer enquiries by phone, email and live chat;
• Provide clear, accurate information and guide customers through their questions;
• Resolve issues with empathy, professionalism and attention to detail;
• Work with your team to deliver consistent, high-quality support.

What You’ll Bring

• Dutch at C2 level and advanced English, both mandatory;
• Clear communication and strong problem-solving skills;
• A helpful, customer-focused approach;
• The ability to work well in a team;
• Availability to work fully on-site in Lisbon.
• Previous experience in customer service or a contact centre is welcome, but not required.

Pay and Benefits

• Base salary: €1,400 gross per month;
• Language allowance: €150 per month;
• Performance bonus: up to €100 per month;
• Meal allowance: €7 per working day;
• Paid training and ongoing professional development;
• A multicultural working environment;
• Opportunities for career development.

Location and Working Hours

• Location: Sete Rios, Lisbon, Portugal;
• Work model: 100% on-site;
• Contract: Full-time;
• Schedule: To be confirmed.

Ready to take the next step? Apply with your CV.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

Requisitos

View the job and apply

Speak Spanish at C2 level and English at B2 level? Join an international travel and hospitality project, helping customers resolve enquiries and enjoy a smoother travel experience.

This is a full-time, fully on-site opportunity in Porto, offering a €945 gross monthly base salary, a meal allowance of €8.50 per working day, and a performance bonus of up to €120 per month from the fourth month onwards.

What You’ll Do

• Support customers by phone, email and chat;

• Answer questions and handle complaints and service-related enquiries;

• Understand each customer’s situation and identify practical solutions;

• Manage challenging conversations with empathy and professionalism;

• Escalate complex cases to the appropriate teams when needed;

• Record customer interactions accurately and communicate next steps clearly;

• Contribute to a positive customer experience and consistent service quality.

What You’ll Bring

• Spanish at C2 level;

• English at B2 level;

• A high school diploma;

• Strong communication, listening and problem-solving skills;

• A patient, customer-focused approach;

• Availability to work 100% on-site in Porto;

• Flexibility to work rotating shifts within a 24/7 operation, including nights and weekends.

Previous customer service experience is valued, but not mandatory.

Salary and Benefits

• Base salary: €945 gross per month;

• Meal allowance: €8.50 per working day;

• Performance bonus: up to €120 per month, applicable from the fourth month onwards;

• Christmas and holiday allowances;

• 22 working days of annual leave;

• Health insurance after six months.

Working Conditions

• Location: Porto;

• Work model: 100% on-site;

• Working hours: 40 hours per week;

• Schedule: Rotating shifts covering a 24/7 operation;

• Probation period: 30 days.

Ready to Apply?

If you enjoy helping people and want to develop your customer support skills within the travel and hospitality sector, we’d like to hear from you.

Apply with your CV and take the next step in your career in Porto.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Falas francês fluentemente e procuras uma oportunidade com horário de segunda a sexta-feira? Estamos a recrutar um/a Assistente de Apoio ao Cliente para um projeto internacional de mobilidade e gestão de frotas automóveis, na zona de Vila Nova de Gaia / Porto.

Vais acompanhar clientes ao longo dos seus contratos e ajudá-los a resolver questões relacionadas com viaturas, manutenção, assistência e serviços associados.

O que vais fazer

• Ser o principal ponto de contacto dos clientes durante o contrato;

• Esclarecer dúvidas sobre viaturas, manutenção, reparações, assistência e documentação;

• Apoiar em questões relacionadas com cartões de combustível, seguros e sinistros;

• Articular pedidos com oficinas, parceiros e equipas especializadas;

• Acompanhar as situações até à sua resolução, mantendo o cliente informado;

• Registar e atualizar a informação nos sistemas internos;

• Garantir um atendimento próximo, organizado e orientado para soluções.

O que procuramos

• Francês fluente, oral e escrito;

• Boa capacidade de comunicação, escuta e orientação para o cliente;

• Organização e atenção ao detalhe no tratamento de informação administrativa;

• Capacidade de analisar situações e encontrar soluções;

• Facilidade na utilização de ferramentas informáticas;

• Disponibilidade para trabalhar na zona de Vila Nova de Gaia / Porto.

O interesse pela área automóvel, mobilidade ou gestão de frotas será valorizado.

Horário e modelo de trabalho

• 40 horas semanais, de segunda a sexta-feira;

• Horários rotativos entre as 07h00 e as 17h00;

• Modelo atual híbrido: dois dias em teletrabalho e três dias no escritório;

• Local de trabalho: Vila Nova de Gaia / Porto.

Formação inicial

• Seis dias úteis de formação, com oito horas por dia;

• Remuneração de formação de 185,60 € líquidos por semana;

• Celebração do contrato após a conclusão da formação com sucesso.

Condições

• Salário base: 950 € brutos por mês;

• Subsídio de Natal: 79,17 € por mês;

• Subsídio de férias: 79,17 € por mês;

• Subsídio de alimentação: aproximadamente 7 € por dia trabalhado, correspondendo a 154 € num mês com 22 dias;

• Total mensal de referência: 1 262,34 €, antes dos descontos aplicáveis às componentes salariais e considerando 22 dias de subsídio de alimentação;

• Seguro de saúde desde o primeiro dia de contrato.

Contrato

• Duração prevista de cerca de 12 meses;

• Possibilidade de contrato permanente após dois anos.

Queres fazer parte deste projeto?

Se gostas de acompanhar clientes, organizar pedidos e encontrar soluções, esta pode ser a tua próxima oportunidade.

Proteção de dados: Os dados pessoais fornecidos serão tratados para efeitos deste processo de recrutamento e seleção, nos termos do RGPD.

View the job and apply

Gostas de trabalhar com pessoas, tens experiência em atendimento ao cliente e sentes-te confortável com uma componente comercial? Temos uma oportunidade para integrares um projeto internacional na área de Customer Service com vendas outbound.

O que vais fazer?

• Prestar apoio ao cliente através de diferentes canais de contacto;
• Realizar contactos outbound com clientes, com o objetivo de apresentar soluções, identificar oportunidades comerciais e apoiar o processo de venda;
• Responder a dúvidas, pedidos e questões relacionadas com produtos ou serviços;
• Registar e acompanhar pedidos de clientes em sistema;
• Identificar cada situação e encontrar a solução mais adequada;
• Desenvolver uma abordagem comercial orientada para resultados, mantendo sempre uma comunicação clara e profissional;
• Encaminhar situações para outras equipas sempre que necessário;
• Garantir uma experiência de atendimento positiva e de elevada qualidade.

O que procuramos?

• Excelente capacidade de comunicação, empatia e orientação para o cliente;
• Perfil comercial, proatividade e orientação para objetivos;
• Boa capacidade de resolução de problemas;
• Facilidade na utilização de ferramentas informáticas;
• Espírito de equipa e sentido de responsabilidade;
• Disponibilidade para trabalhar no escritório em Lisboa.

Horário

Segunda-feira a sexta

Folgas fim de semana

Se tens experiência em atendimento ao cliente, gosto pela área comercial e procuras uma nova oportunidade num ambiente internacional, queremos conhecer-te.

Candidata-te e vem fazer parte deste projeto!

View the job and apply

Gostas de comunicar, ajudar pessoas e encontrar soluções? Estamos a recrutar Assistentes de Apoio ao Cliente para uma operação no Porto, com atendimento em português e necessidade de bons conhecimentos de inglês.

Vais integrar uma equipa internacional, com formação inicial remunerada e trabalho a partir de casa nos turnos entre as 18h00 e as 03h00.

O que vais fazer

• Apoiar clientes por telefone e canais escritos, esclarecendo dúvidas e respondendo a pedidos;
• Acompanhar cada contacto com empatia, profissionalismo e foco na resolução;
• Adaptar a comunicação às necessidades de cada cliente;
• Partilhar informação clara, correta e completa;
• Cumprir os procedimentos da operação e contribuir para os objetivos de qualidade, desempenho e satisfação do cliente.

O que procuramos

• Domínio do português, oral e escrito, e bons conhecimentos de inglês;
• Boa capacidade de comunicação e escuta;
• Facilidade na utilização de computadores e ferramentas digitais;
• Capacidade de aprender a trabalhar com novos sistemas;
• Atitude positiva, empatia e capacidade de resolver problemas;
• Disponibilidade para turnos rotativos de segunda-feira a domingo, dentro do horário de funcionamento da operação.
• A experiência em atendimento ao cliente é valorizada, mas não é obrigatória. Se tens vontade de aprender e motivação para prestar um bom serviço, queremos conhecer-te.

Horário e local de trabalho

• A operação funciona de segunda-feira a domingo, entre as 08h00 e as 03h00;
• Os horários são rotativos, dentro desse período;
• Os turnos entre as 18h00 e as 03h00 são realizados a partir de casa;
• Os restantes turnos são realizados presencialmente, no Porto.

O que oferecemos

• Salário 1230€ brutos por mês;
• Formação inicial completa e remunerada;
• Acompanhamento durante a integração;
• Local de trabalho numa zona central do Porto;
• Oportunidades de desenvolvimento e progressão profissional;
• Ambiente de trabalho internacional;
• Programa de recomendação de novos colaboradores, com possibilidade de bónus.

Queres dar o próximo passo? Envia o teu CV e candidata-te.

Proteção de dados: Os dados pessoais fornecidos serão tratados para efeitos deste processo de recrutamento e seleção, nos termos do RGPD.

View the job and apply

Speak Dutch and English and enjoy solving technical problems? Join an international eMobility support team, helping customers use electric vehicle charging stations and get back on the road.

This full-time, hybrid opportunity in the Lisbon area offers a €950 gross monthly base salary, a €400 monthly language allowance, a €40 monthly transport allowance, and a meal allowance of €10.20 per working day.

You’ll receive paid training to support customers with charging equipment, connectivity and digital tools.

Your Role

As a Tier 1 Technical Support Specialist, you’ll be the first point of contact for customers experiencing EV charging issues. You’ll diagnose common faults, guide users through approved troubleshooting steps and coordinate with specialist teams when further assistance is needed.

What You’ll Do

• Support customers by phone, email and chat with questions about charger functionality, connectivity and usage;

• Perform initial diagnostics covering power status, network connections and charger interfaces;

• Guide customers through approved troubleshooting steps, including resets, visual cable checks and mobile app configuration;

• Escalate complex or unresolved issues to Tier 2 support or field service teams, providing clear technical notes;

• Prioritise cases according to urgency, service-level agreements and warranty status;

• Record customer interactions, diagnostic findings and actions accurately in the ticketing system;

• Identify recurring issues and share insights to improve support procedures and product reliability;

• Keep up to date with charger models, firmware updates and troubleshooting guidance;

• Follow safety procedures throughout every support interaction.

What You’ll Bring

• Fluent Dutch and a strong command of English;

• A high school diploma or equivalent;

• Experience in a customer-facing technical support role, ideally within a contact centre or eMobility environment;

• A basic understanding of electrical systems, connected devices and network troubleshooting, including Wi-Fi, Ethernet and SIM-based connectivity;

• The ability to explain technical steps clearly to non-technical customers;

• Confidence using CRM and ticketing systems;

• Strong problem-solving skills, attention to detail and a customer-focused approach;

• Availability for rotating shifts, including weekends and public holidays;

• Residence in the Lisbon area and availability to work under the hybrid arrangement described below.

Technical training in IT, electronics or automotive systems is an advantage. Familiarity with Type 2, CCS or OCPP, and experience handling multiple support channels, are also valued.

Schedule and Hybrid Working

The operation provides 24/7 support, with rotating shifts.

• Monday-to-Friday shifts from 08:00 to 17:00 are office-based;

• All other shifts are worked remotely;

• The schedule includes weekends and public holidays.

Salary and Benefits

• Base salary: €950 gross per month;

• Dutch and English language allowance: €400 per month;

• Transport allowance: €40 per month;

• Meal allowance: €10.20 per working day, reaching €224.40 in a month with 22 working days;

• Fully paid training;

• Health insurance after the probation period;

• Opportunities to develop your technical knowledge and progress within an international support environment.

Ready to Apply?

If you enjoy troubleshooting, helping customers and learning about EV charging technology, we’d like to hear from you.

Apply with your CV and take the next step in your technical support career.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Bring your customer service experience to an international telecommunications project - all while working from home in mainland Portugal.

We’re hiring German-speaking Customer Support Consultants with at least one year of customer service experience in a call centre or contact centre environment.

You’ll help customers with account, billing, service and technical enquiries, supported by paid training and ongoing coaching.

What You’ll Do

• Support German-speaking customers by phone, email and chat;
• Handle account management, billing and service enquiries;
• Troubleshoot issues and guide customers through practical solutions;
• Explain products, services and platform features clearly;
• Escalate complex cases to the appropriate teams;
• Share customer feedback to help improve the service.

What You’ll Bring

• German and English at C2 level or above;
• A minimum of one year of customer service experience in a call centre or contact centre - mandatory;
• Strong communication skills and an empathetic, professional approach;
• Good problem-solving skills and attention to detail;
• Confidence using digital tools and learning new systems;
• The ability to manage customer enquiries in a fast-paced environment;
• Availability to work fully remotely from mainland Portugal.

Contract and Schedule

• Permanent contract after six months;
• Monday to Friday, with rotating eight-hour shifts between 07:00 and 18:00;
• Availability to work public holidays when scheduled, with additional payment;
• Fully remote working arrangement within mainland Portugal.

Monthly Compensation

• Base salary €920 gross month
• Language allowance - German and English €500
• Fixed multiskill bonus €150 gross month
• Performance bonus Up to €360 gross month
• Attendance allowance €110 gross month
• Flex work allowance €60 net month
• Meal allowance €10.20 net per working day

The meal allowance is approximately €214 for a month with 21 working days. The performance bonus depends on results.

Additional Benefits

• Private health insurance;
• Paid training to prepare you for the role;
• Ongoing coaching and professional development;
• Career progression opportunities within a global organisation;
• An international, multicultural team.

Ready to Apply?

If you meet the language requirements and have at least one year of customer service experience in a call centre or contact centre, we’d like to hear from you.

Apply with your CV and take the next step in your customer support career.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

Interested in digital advertising and helping businesses succeed online? We’re hiring German-speaking Customer Support Agents to support business clients using a self-service advertising platform.

Based in Portugal, you’ll join an international team, receive paid training, and develop your customer support and digital advertising skills.

What You’ll Do

• Support business clients by chat, email and phone;
• Help customers navigate the advertising platform and its tools;
• Provide pre-sales and post-sales support for digital advertising products;
• Troubleshoot technical issues, including bugs and ad delivery errors;
• Keep clients informed about the progress and resolution of their enquiries;
• Identify opportunities to help customers improve their advertising performance;
• Share customer feedback and product insights to improve the user experience.

What You’ll Bring

• Fluent German - mandatory - and a strong command of English;
• Clear communication and good interpersonal skills;
• A practical approach to problem-solving;
• Confidence using computers and digital tools;
• The ability to manage multiple enquiries in a fast-paced environment;
• A proactive, customer-focused attitude and willingness to work as part of a team.
• Previous experience in customer support or digital marketing is valued, but not required.

Salary and Benefits

• Base salary: €1,100 gross per month;
• Performance bonus;
• Meal allowance: €7.63 per working day, paid via meal card;
• Health insurance and employee discounts;
• Fully paid training to prepare you for the role;
• Ongoing learning and career progression opportunities;
• An international, multicultural working environment.

Location and Schedule

• Location: Portugal;
• Working hours: 40 hours per week;
• Schedule: Rotating shifts across Monday to Sunday.

Ready to Apply?

If you speak German fluently and want to build your skills in customer support and digital advertising, we’d like to hear from you.

Send us your CV and apply today.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.

View the job and apply

About the Role

Are you a Dutch speaker looking for an exciting international career opportunity?

We are currently hiring Dutch-speaking Customer Support Specialists to join a dynamic and fast-growing team supporting one of the world's leading digital advertising platforms.

In this role, you will work with business clients across Europe, helping them maximize their online presence while delivering an outstanding customer experience.

This is a fully remote position based in Portugal.

What You'll Do

• Provide professional support to business customers via phone, email, and chat.
• Assist clients in navigating and using digital advertising tools and self-service platforms.
• Deliver both pre-sales and post-sales support.
• Investigate and resolve technical and account-related issues.
• Ensure timely follow-up and clear communication with customers.
• Identify opportunities to improve clients' advertising performance and overall experience.
• Collect valuable customer feedback and contribute to service improvements.

What We're Looking For

• Native or fluent Dutch (C1/C2 level).
• Good command of English (B2 minimum).
• Strong communication and relationship-building skills.
• Problem-solving mindset with attention to detail.
• Comfortable working with online platforms and digital tools.
• Ability to multitask and manage priorities effectively.
• Customer-focused, proactive, and team-oriented attitude.
• Previous experience in customer service, technical support, sales support, or digital marketing is a plus.

What's in It for You?

• Competitive salary package.
• Monthly performance bonuses.
• Meal allowance.
• Private health insurance.
• Employee benefits and discounts.
• Paid training from day one.
• Relocation support for candidates moving from within Europe.
• Long-term career growth opportunities within a global organization.
• International and multicultural work environment.
• Remote work from anywhere in Portugal.

Why Join Us?

• Work with one of the most innovative companies in the digital advertising industry.
• Support internationally recognized brands and business clients.
• Develop valuable skills in digital marketing, customer experience, and online advertising.
• Join a supportive team that invests in your professional development.

If you're passionate about helping customers, enjoy working in a fast-paced digital environment, and are looking for your next international opportunity, we'd love to hear from you.

Apply today and take the next step in your career.

By applying for this position, you consent to the processing of your CV and personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR).

View the job and apply