Cantonese / English Gaming Customer Support Agent – Remote
Important: This position is only open to candidates who are legally residing in Indonesia, Malaysia, the Philippines or Vietnam. Applications from other countries cannot be considered.
At Recruityard, we are recruiting on behalf of our client, an international customer experience company supporting well-known gaming and digital brands.
We are looking for Cantonese-speaking Customer Support Agents to join a multicultural remote team and support players and customers across different digital channels.
Your Role
Support customers and players via email, live chat and other digital channels
Resolve account, product and service-related questions in a calm and professional way
Troubleshoot issues and provide clear, accurate solutions
Deliver a positive customer experience adapted to each customer’s needs
Work with international teams and modern digital support tools
Complete fully paid training before joining the project
What We Are Looking For
Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory
Advanced spoken Cantonese
Excellent written Traditional Chinese
Advanced English, both spoken and written
Strong communication and problem-solving skills
Comfortable working with technology and learning new tools
Ability to work independently in a remote environment
A quiet and private workspace at home
Previous customer support experience is a plus
Interest in gaming and digital entertainment is highly valued
Technical Requirements
You must have your own computer and internet connection meeting the following minimum requirements:
Operating system: Windows 11 or macOS 13 or newer
Memory: Minimum 8 GB RAM
Processor: Intel Core i5 or equivalent
Internet: Minimum 15 Mbps download and 15 Mbps upload
Smartphone: Android 10 or iOS 16 or newer for account security
Your equipment, internet connection and language level may be assessed during the recruitment process.
What We Offer
100% remote work
International gaming project
Fully paid training
Multicultural and international team
Modern digital tools and continuous learning
Online team activities and communities
No commuting time or travel costs
Recruitment Process
Shortlisted candidates may be asked to complete assessments covering:
Cantonese / Traditional Chinese language skills
English language skills
Internet speed
Hardware specifications
Cognitive and/or role-related skills
If you meet the country eligibility requirements and are interested in working remotely in the gaming industry, we would love to hear from you.
Data Protection: By applying, you agree that Recruityard may process your personal data for recruitment purposes and, where necessary, share it with our client in accordance with applicable data protection laws, including the GDPR.