Interested in technology and enjoy helping people? Join an international customer support project supporting a leading global technology company’s digital services and AI-powered tools.
We’re hiring English-speaking Customer Support Specialists for full-time, on-site positions in Entrecampos, Lisbon, with day and night shift opportunities.
What You’ll Do
- Support customers in English with clear, helpful and professional communication;
- Handle enquiries about subscriptions, account management, billing and renewals;
- Troubleshoot issues with digital platforms and services;
- Guide users through premium features and AI-powered tools;
- Make outbound calls when needed to follow up on customer enquiries;
- Share feedback and contribute to improvements in the customer experience.
What You’ll Bring
- Fluent written and spoken English;
- Strong communication and problem-solving skills;
- A customer-focused approach and attention to detail;
- An interest in technology, digital platforms and artificial intelligence;
- Confidence using computers and learning new systems;
- Availability to work on-site in Entrecampos, Lisbon.
- Previous experience in customer service or technical support is an advantage.
Choose Your Shift Preference
We’re recruiting for two schedules, both with 40 working hours per week and two rotating days off per week.
- Day shift
Rotating shifts within the 07:00–22:00 operating window;
Scheduled across Monday to Sunday.
- Night shift
Rotating shifts within the 22:00–07:00 operating window;
Scheduled across Monday to Sunday.
Salary and Benefits
- Base salary: €938 gross per month;
- Holiday and Christmas allowances: paid in monthly instalments;
- Meal allowance: €7 per working day;
- Performance bonus: up to €300 per month, depending on results;
- Private health and dental insurance: available after signing the contract;
- Initial training: 10 working days, with compensation conditional on successful completion;
- Modern offices in Entrecampos, with convenient public transport connections;
- Experience supporting digital services within an international technology project.
Additional hourly pay for eligible night and weekend hours
Night hours, 22:00–00:00 +25%
Night hours, 00:00–07:00 +50%
Ready to Apply?
If you’re fluent in English, curious about technology and motivated to help customers, we’d like to hear from you.
Apply with your CV and tell us whether you prefer the day or night shift.
Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.