Bring your customer service experience to an international telecommunications project - all while working from home in mainland Portugal.
We’re hiring German-speaking Customer Support Consultants with at least one year of customer service experience in a call centre or contact centre environment.
You’ll help customers with account, billing, service and technical enquiries, supported by paid training and ongoing coaching.
What You’ll Do
- Support German-speaking customers by phone, email and chat;
- Handle account management, billing and service enquiries;
- Troubleshoot issues and guide customers through practical solutions;
- Explain products, services and platform features clearly;
- Escalate complex cases to the appropriate teams;
- Share customer feedback to help improve the service.
What You’ll Bring
- German and English at C2 level or above;
- A minimum of one year of customer service experience in a call centre or contact centre - mandatory;
- Strong communication skills and an empathetic, professional approach;
- Good problem-solving skills and attention to detail;
- Confidence using digital tools and learning new systems;
- The ability to manage customer enquiries in a fast-paced environment;
- Availability to work fully remotely from mainland Portugal.
Contract and Schedule
- Permanent contract after six months;
- Monday to Friday, with rotating eight-hour shifts between 07:00 and 18:00;
- Availability to work public holidays when scheduled, with additional payment;
- Fully remote working arrangement within mainland Portugal.
Monthly Compensation
- Base salary €920 gross month
- Language allowance - German and English €500
- Fixed multiskill bonus €150 gross month
- Performance bonus Up to €360 gross month
- Attendance allowance €110 gross month
- Flex work allowance €60 net month
- Meal allowance €10.20 net per working day
The meal allowance is approximately €214 for a month with 21 working days. The performance bonus depends on results.
Additional Benefits
- Private health insurance;
- Paid training to prepare you for the role;
- Ongoing coaching and professional development;
- Career progression opportunities within a global organisation;
- An international, multicultural team.
Ready to Apply?
If you meet the language requirements and have at least one year of customer service experience in a call centre or contact centre, we’d like to hear from you.
Apply with your CV and take the next step in your customer support career.
Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.