Fluent in Italian and English and enjoy helping people? Join an international customer support team in Lisbon, where you’ll help customers resolve everyday questions with clear, friendly and professional support.

This is a full-time opportunity, with paid training to prepare you for the role. Previous customer service experience is welcome, but not required.

What You’ll Do

• Support Italian-speaking customers by phone, email and chat;

• Answer questions about products, services and account-related matters;

• Handle customer requests and complaints with empathy and professionalism;

• Understand each customer’s needs and find practical solutions;

• Escalate complex cases to the appropriate teams when needed;

• Keep customers informed about the progress of their enquiries;

• Record interactions accurately and contribute to service quality and customer satisfaction.

What You’ll Bring

• Fluent Italian and a strong command of English;

• Good communication and listening skills;

• A patient, empathetic and customer-focused approach;

• Problem-solving skills and attention to detail;

• Confidence using computers and learning new systems;

• The ability to organise tasks and work well in a team.

Experience in customer service or a contact centre is an advantage, but not mandatory.

Salary and Benefits

• Monthly salary;

• Performance-based bonuses;

• Meal allowance;

• Health insurance and employee discounts;

• Fully paid initial training;

• Ongoing learning and career development opportunities;

• An international, multicultural working environment.

Location and Working Hours

• Location: Lisbon, Portugal;

• Workload: Full-time.

Ready to Apply?

If you enjoy helping customers and want to develop your skills in an international team, we’d like to hear from you.

Send us your CV and apply today!

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.