Speak Spanish at C2 level and English at B2 level? Join an international travel and hospitality project, helping customers resolve enquiries and enjoy a smoother travel experience.
This is a full-time, fully on-site opportunity in Porto, offering a €945 gross monthly base salary, a meal allowance of €8.50 per working day, and a performance bonus of up to €120 per month from the fourth month onwards.
What You’ll Do
Support customers by phone, email and chat;
Answer questions and handle complaints and service-related enquiries;
Understand each customer’s situation and identify practical solutions;
Manage challenging conversations with empathy and professionalism;
Escalate complex cases to the appropriate teams when needed;
Record customer interactions accurately and communicate next steps clearly;
Contribute to a positive customer experience and consistent service quality.
What You’ll Bring
Spanish at C2 level;
English at B2 level;
A high school diploma;
Strong communication, listening and problem-solving skills;
A patient, customer-focused approach;
Availability to work 100% on-site in Porto;
Flexibility to work rotating shifts within a 24/7 operation, including nights and weekends.
Previous customer service experience is valued, but not mandatory.
Salary and Benefits
Base salary: €945 gross per month;
Meal allowance: €8.50 per working day;
Performance bonus: up to €120 per month, applicable from the fourth month onwards;
Christmas and holiday allowances;
22 working days of annual leave;
Health insurance after six months.
Working Conditions
Location: Porto;
Work model: 100% on-site;
Working hours: 40 hours per week;
Schedule: Rotating shifts covering a 24/7 operation;
Probation period: 30 days.
Ready to Apply?
If you enjoy helping people and want to develop your customer support skills within the travel and hospitality sector, we’d like to hear from you.
Apply with your CV and take the next step in your career in Porto.
Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.