Location: Parque das Nações, Lisbon
Work model: 100% On-site
Industry: Travel / Airline
Schedule: Monday to Sunday, between 08:00 and 21:00
Days off: 2 rotational days per week
We are looking for a Spanish-speaking Customer Support Specialist to join an international airline project in Lisbon.
You will be supporting customers of one of Europe’s leading low-cost airlines, helping them with bookings, travel information, changes, cancellations and other customer service requests.
What you’ll be doing
Provide customer support via phone, email and chat
Assist customers with information, sales requests and complaints
Manage airline bookings, including new reservations, changes and cancellations
Support ticket issuance, modifications and cancellations
Handle more sensitive or escalated customer cases when necessary
Provide accurate, real-time information to help customers make informed travel decisions
Listen to customers’ needs and provide practical, personalised solutions
Deliver a positive and professional customer experience throughout the interaction
What we’re looking for
Spanish C2
English B2 level
Minimum 6 months of Contact Centre experience
Previous experience in the travel or tourism sector is a plus
Experience with GDS systems such as Amadeus, Sabre or Galileo is highly valued
Strong communication and customer service skills
Empathy, problem-solving mindset and team spirit
Availability to work rotational shifts, including weekends
What’s offered
Base salary: €920 gross/month
Language allowance: €25/month
Performance bonus: up to €120/month
Meal allowance: €7.63 net per working day
Welcome bonus: €1,000 - The welcome bonus is paid in 12 monthly instalments during the first year of employment.
Start & Contract
Full-time position
On-site in Parque das Nações, Lisbon
Initial commitment of at least 6 months
If you speak Spanish fluently, have previous customer service experience and would like to work in an international travel environment, we’d love to hear from you.