Speak Dutch and English and enjoy solving technical problems? Join an international eMobility support team, helping customers use electric vehicle charging stations and get back on the road.
This full-time, hybrid opportunity in the Lisbon area offers a €950 gross monthly base salary, a €400 monthly language allowance, a €40 monthly transport allowance, and a meal allowance of €10.20 per working day.
You’ll receive paid training to support customers with charging equipment, connectivity and digital tools.
Your Role
As a Tier 1 Technical Support Specialist, you’ll be the first point of contact for customers experiencing EV charging issues. You’ll diagnose common faults, guide users through approved troubleshooting steps and coordinate with specialist teams when further assistance is needed.
What You’ll Do
Support customers by phone, email and chat with questions about charger functionality, connectivity and usage;
Perform initial diagnostics covering power status, network connections and charger interfaces;
Guide customers through approved troubleshooting steps, including resets, visual cable checks and mobile app configuration;
Escalate complex or unresolved issues to Tier 2 support or field service teams, providing clear technical notes;
Prioritise cases according to urgency, service-level agreements and warranty status;
Record customer interactions, diagnostic findings and actions accurately in the ticketing system;
Identify recurring issues and share insights to improve support procedures and product reliability;
Keep up to date with charger models, firmware updates and troubleshooting guidance;
Follow safety procedures throughout every support interaction.
What You’ll Bring
Fluent Dutch and a strong command of English;
A high school diploma or equivalent;
Experience in a customer-facing technical support role, ideally within a contact centre or eMobility environment;
A basic understanding of electrical systems, connected devices and network troubleshooting, including Wi-Fi, Ethernet and SIM-based connectivity;
The ability to explain technical steps clearly to non-technical customers;
Confidence using CRM and ticketing systems;
Strong problem-solving skills, attention to detail and a customer-focused approach;
Availability for rotating shifts, including weekends and public holidays;
Residence in the Lisbon area and availability to work under the hybrid arrangement described below.
Technical training in IT, electronics or automotive systems is an advantage. Familiarity with Type 2, CCS or OCPP, and experience handling multiple support channels, are also valued.
Schedule and Hybrid Working
The operation provides 24/7 support, with rotating shifts.
Monday-to-Friday shifts from 08:00 to 17:00 are office-based;
All other shifts are worked remotely;
The schedule includes weekends and public holidays.
Salary and Benefits
Base salary: €950 gross per month;
Dutch and English language allowance: €400 per month;
Transport allowance: €40 per month;
Meal allowance: €10.20 per working day, reaching €224.40 in a month with 22 working days;
Fully paid training;
Health insurance after the probation period;
Opportunities to develop your technical knowledge and progress within an international support environment.
Ready to Apply?
If you enjoy troubleshooting, helping customers and learning about EV charging technology, we’d like to hear from you.
Apply with your CV and take the next step in your technical support career.
Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.